11 comments

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  Albert Willis

  10 months ago

  Apple takes 30% to cover the costs for bandwidth, credit card processing, storage, etc.—the costs the developer would pay if it were doing its own distribution. That doesn't make Apple 100% responsible for the customer service for the app, that's still the developers job. Apple is just the distributor; in no way is Apple providing support or customer service for what will be thousands of applications.
  
  The Boing Boing article mentions the developer originally said it would give refunds to customers, but then changed its mind. But nobody mentions that, mainly because it's far more interesting to make Apple the bad guy and not some tiny developer nobody ever heard of.
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  Tisha

  10 months ago

  Of course Apple could have responded better to this (and used spell check too). But why would you swear off Apple products because they refused to refund $$ on a product they did not create? Do you really rely on someone else's experience to determine whether or not you buy something?
  
  Apple ,just like almost every manufacturer on the planet, is in it to make money - that's not greed, it's capitalism!
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  Corvida

  10 months ago

  This isn't the reason I've sworn off Apple. Their customer service is the reason why. And yes I do rely on other's experience with a product as do you. If everyone is screaming that a particular product sucks aren't you less interested in buying it?
  
  I've heard nothing but the worst about Apple's customer service and I tend to have to talk with CS a lot. So, if your CS sucks, I really don't want to bother with your company.
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  Albert Willis

  10 months ago

  What's funny is that Apple is consistently rated as having the best tech support and customer service among the companies in its class. Lets be clear: it's not the customer support you don't like, it's the policy, which really isn't any different that any other company's policy on electronic downloads. We shouldn't have one standard for Apple and something different for everyone else.
  
  The Boing Boing article is the classic "Apple is evil" that's been published for years now. In fact, the more successful Apple is, the more of a target it becomes.
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  Amber S

  10 months ago

  I'm surprised you have the iPhone actually. It is quite a neat toy, but it still comes from the same people.
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  Corvida

  10 months ago

  It's a nice investment for my field of work. Otherwise, I wouldn't have bothered.
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  Amber S

  10 months ago

  I hear ya, I guess. Still has to feel like shooting yourself in the foot though. I hope you never have to call support for it.
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  Corvida

  10 months ago

  I did once when I first got my iPhone. The hold time was over 30 mins. Googled my problem and got it resolved in 3 mins.
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  Amber S

  10 months ago

  Sounds about right.
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  Cheryl

  10 months ago

  I don't have an iPhone and so am not buying apps, but how does this differ from other software sold purely electronically? I've never gotten a refund on software bought and downloaded online.
  
  @corvida -- sorry for your bad experience(s). I've had very good luck with Apple customer service when I've needed to contact them.
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  Corvida

  10 months ago

  From someone of Apple's stature, you'd expect better.
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